Privacy Policy

Introduction

Welcome to PumpPal (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”). Your privacy is critically important to us, especially when dealing with sensitive health and personal data related to your pumping journey.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information You Provide

• Account information (name, email address, profile preferences)
• Pumping session data (duration, volume, timestamp, notes, photos)
• Health-related information (pump settings, supplements, supply patterns)
• Goal and reminder preferences
• Communication preferences and feedback

Automatically Collected Information

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, session frequency, crash reports)
• Location data (if explicitly permitted for reminder functionality)
• Analytics data to improve app performance and user experience

How We Use Your Information

We use your information for the following purposes:

• Core Functionality: Track and analyze your pumping sessions, provide personalized insights and recommendations
• Reminders: Send notifications based on your schedule and preferences
• Data Export: Generate reports for sharing with healthcare providers
• App Improvement: Analyze usage patterns to enhance features and user experience
• Customer Support: Respond to your inquiries and provide technical assistance
• Security: Protect against fraud, abuse, and security threats
• Communication: Send important updates about the Service (with opt-out options for non-essential communications)

How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

With Your Consent

When you explicitly choose to export your data to share with healthcare providers or other third parties.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as:

• Cloud storage and database providers (with strict data protection agreements)
• Analytics services (using anonymized or aggregated data)
• Customer support platforms
• Push notification services

Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement robust security measures to protect your personal information:

• End-to-end encryption for sensitive health data
• Secure data transmission using industry-standard protocols (HTTPS/TLS)
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Data backup and recovery procedures
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements

You may request deletion of your account and associated data at any time through the app settings or by contacting us. Upon deletion, your data will be permanently removed from our active systems within 30 days, except where retention is required by law.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing of your personal information
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards to protect your personal information.

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) and ensure adequate protection for international data transfers.

Third-Party Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

We may integrate with third-party analytics services (such as Google Analytics) to help us understand how our Service is used. These services may collect information about your use of our Service and other websites or applications.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the “Last updated” date at the top of this Privacy Policy
• Sending you an email notification for significant changes
• Providing an in-app notification for material changes

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within 30 days.